Support Contracts.
We offer three tiers of support to keep your hardware and software running in the event of any technical difficulties.
Our dedicated in-house team of technical experts are on hand to help keep your simulation software, launch monitors and Foresight Sports approved hardware running as seamlessly as possible.
Online / Pay-As-You-Go Support
- Low Service Desk Priority
- Access to the Knowledge Base
- Email support only
-
Phone SupportInitial call only
-
Remote dial-in assistanceCharged at £60 / hour
Direct access to our support team with enhanced service desk priority, remote assistance and additional repair benefits. Ideal for customers who want extra reassurance, expert help when they need it and reduced costs on non-warranty repairs and on-site service.
Available
Business Critical Support provides our highest level of service desk priority, faster target response and repair times, plus additional benefits designed for customers where downtime needs to be kept to a minimum.
Available
Not sure on how to find your launch monitor serial number? Please visit this article.
1: This is an average time and not guaranteed.
2: This is based on the time your device is with us and excludes if your device has to be sent to the manufacture.
3: Loan unit only available in the UK and may differ from the device you own. For more details speak to a member of the Foresight Sports Europe Technical Support team.
Online / PAYG customers will receive free telephone & remote dial-in assistance for the first 30 days after the purchase of a new launch monitor. Please note that this only applies to the original owner. A service fee of £60 (£50 + VAT) per hour, or part thereof, will be levied on all unsupported services offered on Product/s which do not fall under the Premium or Business Critical Support contract options.
